DELIVERY AND RETURNS
We currently ship to over 130 countries around the world. To display available shipping options, prices and estimated delivery times please enter your address below. Please note these delivery times are an estimate and may be affected by factors over which DMY BY DMY has no control including customs delays and national holidays.
All of our deliveries feature full online tracking. Once your order has been dispatched you will receive a shipping confirmation email with your tracking number. You can click on this tracking number to view your shipment’s progress.
PLEASE NOTE: We are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. For deliveries to the listed countries please insert your PO Box address on the 'State / County' line at checkout.
CUSTOMS AND DUTIES
Deliveries within the EU:
We operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties will be included in the price of the goods in your order.
Deliveries outside the EU (Including Channel Islands):
We operate on a DDU (Delivered Duty Unpaid) basis so once your order arrives at its destination you will be responsible for the required import duties, customs and local sales taxes levied by the destination country, in order to release your order from customs. Our courier will contact you with the details of any import charges to be paid. Please be aware that we cannot advise you what the cost will be as these charges can vary according to country. Please contact your local customs office to find out more information.
Please note that certain countries may require other certification or information in order for your order to be delivered. Where this may occur, customers will be contacted directly by our Customer Care team prior to dispatch to ensure you are happy to proceed on this basis. We have provided some examples of identification information required by certain countries but please make yourself aware of any requirements before placing your order because lack of this information upon import will result in the shipment being returned to origin.
US customers may be requested by US Customs to provide their IRS, EIN or SSN number before deliveries can be released to the given address.
Shipments sent received into India need KYC documents (Government recognised Identity and Address proof) to be presented to Customs during shipment clearance. Consignees receiving shipments in India can upload the documents on the DHL website from their desktop or smart phone.
For orders over €75, you will be asked to provide one of the below
For all personal imports over $100 USD, a personal identification number will be required (this is a 10 digit number).