FAQ

SUNGLASSES

Italian Cellulose Acetate
DMY BY DMY sunglasses are crafted from the highest quality cellulose acetate, sourced from the world’s leading supplier in Italy. Cellulose acetate is a plant-based plastic made from natural wood pulp and cotton fibers meaning its hypoallergenic, lightweight and very strong. And unlike petroleum based plastics, cellulose acetate retains its vibrancy over time because its colour is embedded within the material rather than sprayed on top. 

Stainless Steel
DMY BY DMY metal frames are manufactured from high-quality stainless steel. Stainless steel is lightweight, flexible, strong and corrosion-resistant offering maximum durability and increased comfortability.  

All of our lenses offer 100% protection against UVA and UVB rays. They are crafted from CR-39, a lightweight polymer which offers an extremely high optical quality, almost as good as glass. In terms of durability, CR-39 is both incredibly scratch and shatter resistant.



orders

Of course. All of our deliveries are dispatched with Royal Mail and feature full online tracking. To track your parcel simply follow the link in your Order Confirmation e-mail or visit ‘Recent Orders’ on your account page. 

We accept all major debit and credit cards and Apple Pay. All payments are processed through Stripe.



Delivery, exchanges & returns

For information on our last order dates for Christmas delivery please navigate here.

United Kingdom
We offer 3 delivery options within the UK:

  • A FREE standard delivery service
  • £6.95 for Next Day delivery guaranteed before 1pm
  • £9.95 for Next Day delivery Saturday guaranteed before 1pm

Europe

  • £9.95 for a tracked service.

Australia and New Zealand

  • £15.00 for a tracked service.

United Kingdom

  • FREE UK Standard – 2-3 days (excludes Weekends & Bank Holidays) 
  • UK Next Day – If ordered before 2pm GMT your order will be delivered before 1pm the next day (excludes Weekends & Bank Holidays)
  • UK Next Day Saturday Guaranteed – If ordered before 2pm GMT your order will be delivered before 1pm the next day including Saturdays (excludes Bank Holidays)

Europe

  • European Standard – 5-7 days (excludes Weekends & Bank Holidays)

Australia and New Zealand

  • Australia and New Zealand Standard – 5-10 days (excludes Weekends & Bank Holidays)

Europe

United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.

Australasia

Australia and New Zealand

If you’re not happy with your sunglasses within 14 days of purchase, please send us an e-mail at hello@dmybydmy.com.
We will send you a pre-paid returns postage label (UK only) and simply attach this to your parcel and drop it at any Post Office branch. For all international returns, delivery fees must be covered by the customer. Please ship to the address provided by customer service and please use a courier that provides both insurance and tracking to ensure we receive your package. Unfortunately, we will not be able to cover packages lost in transit. 

Once we have received the sunglasses, providing that they are returned in an unworn or like-new condition with original packaging, we will process the refund immediately. Funds should be credited 5-10 working days later, depending on the bank.

Unfortunately we don’t offer an exchange service. If you would like to exchange your sunglasses please process a return by contacting us at hello@dmybydmy.com and then purchase a new pair separately.



maintenance & repair

Of course, all DMY BY DMY frames have been designed so that they are easily adjusted to fit you perfectly. For acetate frames, if they’re too tight or loose, crooked on your face or hurt your ears, your local optician should be able to adjust the temples to fit your size. For metal frames, simply tighten or widen the silicon nose pads. If, over time, the glasses become loose you can tighten the hinge screws with a small screwdriver. Again, these adjustments can be made by your optician.

We recommend regularly cleaning your glasses with soap and water. Avoid the use of any solvents of alcohol. When drying, use the microfibre cloth provided and avoid the use of abrasive cloths as these may damage the lenses. 

Yes, we offer a one year warranty against any material or manufacturing defects from date of delivery with proof of purchase. Please note this warranty does not apply to products that have been altered, personalised or misused. If you feel that your product meets these requirements please contact us at hello@dmybydmy.com explaining all necessary details. We will process the request and if it meets the requirements, replace the sunglasses immediately with a new pair, free of charge.