FREQUENTLY ASKED QUESTIONS

ORDERS

Q What payment methods do you accept?
A We accept all major debit and credit cards and Apple Pay. All payments are processed through Stripe.

Q What happens if I notice that my personal details are incorrect after I have completed my order?
A No worries, just send an e-mail to our Customer Service team at hello@dmybydmy.com as soon as possible and we can make all the necessary adjustments for you.

Q I haven't received an order confirmation e-mail, has my order successfully gone through?
A Order confirmation e-mails are automatically sent whenever an order has been placed successfully. If you cannot find this, please be sure to check you Spam folder as, from time to time, our emails can unfortunately end up there. If, however, you still cannot find an email please email our Customer Service team at hello@dmybydmy.com who can assist you accordingly.

PRODUCT INFORMATION

Q Do your lenses offer 100% UV Protection?
A Yes, all of our lenses offer 100% protection against UVA and UVB rays. They are crafted from CR-39, a lightweight polymer which offers an extremely high optical quality, almost as good as glass. In terms of durability, CR-39 is both incredibly scratch and shatter resistant.

Q Do you offer prescription lenses?
A We do not currently offer prescription lenses. However, all of our lenses can be replaced with optical lenses by your local optician.

MAINTENANCE AND REPAIR

Q Can I adjust the size of my sunglasses?
A Of course, all of our sunglasses have been designed so that they can be easily adjusted to your individual needs. If your find that your acetate frames are too tight or loose, crooked on your face or hurt your ears, your local optometrist will be able to make the necessary adjustments. For metal frames, simply tighten or widen the nose pads. If, over time, the glasses become loose you can tighten the hinge screws with a small screwdriver. Again, these adjustments can be made by your optometrist.

Q Where should I store my sunglasses?
A Store your sunglasses in the case provided in a dry place at a temperature between -10°C and +35°C. Avoid putting them face down on any surface as this may scratch the lenses.

Q What is the best way to clean my sunglasses?
A To maintain the function of your sunglasses we recommend regularly cleaning the lenses with soap and water. Avoid the use of any solvents of alcohol. When drying, use the microfibre cloth provided and avoid the use of abrasive cloths as these may damage the lenses. 

Q Do you offer a warranty?
A At DMY BY DMY we take great pride in the craftsmanship of all of our sunglasses. In the unlikely event that a defect in materials or workmanship is found in your sunglasses within twelve months of purchase, we are happy to exchange it with proof of purchase. Please note, our warranty does not cover sunglasses that have been altered, personalised or damaged due to normal wear and tear.