All orders are dispatched on regular working days, Monday to Friday. We aim to dispatch all orders within 2 working days, however, please note that during sale periods delays may be incurred due to increased volume.
We currently ship to over 130 countries. For shipping rates and estimated transit times please visit our Shipping page here. Please note that shipping times should be used as a guide only and are based on time from dispatch. DMY BY DMY cannot be responsible for delays as a result of remote delivery locations, national holidays, customs delays or adverse weather conditions.
For all deliveries outside the EU (including Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis so once your order arrives at its destination you will be responsible for the required import duties, customs and local sales taxes levied by the destination country, in order to release your order from customs.
We do not ship to P.O. Boxes.
*WE HAVE EXTENDED OUR RETURNS POLICY FOR THE CHRISTMAS PERIOD - Orders placed between Monday 23rd November and Thursday 24th December can be returned until Friday 15th January 2021.*
We hope that you’re delighted with your order, however, if you’re not perfectly satisfied, you may request a return for your item(s) within 14 days from the delivery date.
We offer free domestic returns within the UK. Please contact customer service at firstname.lastname@example.org to receive your complimentary returns label. We do not offer a free returns service for International customers. If you would, however, like to return your order please contact customer service at email@example.com and a member of our team will provide you with our returns address and instructions.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Refunds will be credited to your original payment method within 5-10 working days of us receiving the returned item(s).
Please note that we are unable to refund original shipping charges, duties, taxes or tariffs. Any costs incurred with international returns are non-reimbursable or refundable.
For our full returns policy, please see here.