Returns & Refunds

Returns & Refunds

*WE HAVE EXTENDED OUR RETURNS POLICY FOR THE CHRISTMAS PERIOD – Orders placed between Monday 23rd November and Thursday 24th December can be returned until Friday 15th January 2021.*

We hope that you’re delighted with your order, however, if you’re not perfectly satisfied, you may request a return for your item(s) within 14 days from the delivery date. 

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

We offer free returns within the United Kingdom. To arrange your free return, please contact customer service at hello@dmybydmy.com.

We do not offer a free returns service for International customers. If you would, however, like to return your order please contact customer service at hello@dmybydmy.com and a member of our team will provide you with our returns address and instructions.

Refunds

Refunds will be credited to your original payment method within five days of us receiving the returned item(s), however, please note that some payment providers can take up to 10 working days to credit your account.

Please note that we are unable to refund original shipping charges, duties, taxes or tariffs. Any costs incurred with international returns are non-reimbursable or refundable.

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DMY BY DMY

Design-led sunglasses for the women of today.